A dedicated Account Manager
is the key point of contact for every customer to handle day-to-day matters and monitor all aspects of the program to ensure that service delivery exceeds requirements. Reinforcing this one-to-one relationship is the Affinity Help Desk accessible by phone, email or online messaging 7 days a week to assist with user questions and issues.
provides this comprehensive framework of assistance from implementation through all phases of the business partnership to ensure a true end-to-end customer support experience. eHealth works closely with each customer to understand and identify unique needs and opportunities in order to evolve and customize the program solution.
Spearheaded by the Account Manager, the eHealth training team develops a comprehensive training plan customized to meet specific needs and circumstances. This plan begins prior to implementation and continues throughout the program. Available training tools include on-demand guides, how-to videos, on-site workshops and webinars. The training plan is updated on an ongoing basis to address program enhancements, refresher training and staff turnover.